Buying a new piece of workout machinery is a big investment, and one that requires a lot of time and thought. Sole Fitness understands any hesitations you may have to purchase a new treadmill, bike, or whatever it is you may be in the market for. In order to ease the decision making process, Sole has identified and answered six frequently asked questions that will encourage you not only to invest in a new piece of equipment, but also in a healthier future.
1. Does SOLE match competitors’ prices?
We are glad to match any advertised price on the same model. If we cannot verify the price we will not be able to match it. Special promotions and other deals specific to a website may also not qualify. For specific details about a certain price please call in and speak to a SOLE representative.
2. Does SOLE offer Direct Financing?
We do not offer any financing directly. We do accept all major credit cards or will accept personal checks mailed to our office. If you are purchasing a machine in the United States you may use PayPal’s BillMeLater option.
3. Is there any General Maintenance I need to perform on my SOLE treadmill?
Use a soft, damp cloth or paper towel to wipe the edge of the belt and the area between the belt edge and frame if you have a treadmill. This should be done once a month to extend belt and bed life. Use water only – No cleaners or abrasives. A mild soap and water solution along with a nylon scrub brush will clean the top of the textured belt. Allow to Dry Before Using. Also, vacuum underneath your treadmill or elliptical to prevent buildup. Once a year you should remove the black motor hood and vacuum dirt that may accumulate.
4. What if I need replacement parts for my SOLE product?
If you are out of warranty and you need a part for your equipment, you may purchase replacement parts directly from the SOLE Fitness service department.
5. I am needing technical assistance on my SOLE Fitness Equipment, who should I contact for service?
You should contact the location where you purchased your equipment or contact SOLE direct. The first step is to fill out our service request form in the technical support section and hit the “submit request button” at the bottom of the page. Your request will be submitted directly to the service department for immediate attention.
6. There is a SOLE dealer in my area, may I still purchase directly from SOLE?
Yes, SOLE proudly supports all our retail partners and will encourage each customer to buy wherever they feel most comfortable using any option you choose. You may purchase directly from SOLE Fitness by calling 1-866-780-7653.