While Sole prides itself in manufacturing high-quality, durable treadmills that offer years of reliable service, there are times when problems will arise. Thanks to the lifetime warranty on the motor and the 3-5 year warranty on parts, you can easily get problems fixed without having to pay any additional money. Before calling Sole and setting up an appointment for a service technician to visit your home, however, you should try a few simple Sole Treadmill troubleshooting techniques that help resolve many of the most common treadmill problems.
If the display light in your Sole treadmill stops working, there are several things you can try to resolve this problem. If the treadmill’s plug is still firmly in place and your household circuit breaker has not tripped, you should first check to make sure the treadmill’s tether cord is in the proper position. If this doesn’t resolve the problem, try pushing the circuit breaker on the front until it locks into position.
If the treadmill belt will not stay centered or if it hesitates when you run or walk on it, the problem may be your walking pattern. Some people have a tendency to put more weight on one side than the other when they run or walk. If this is a natural walking pattern for you, you may want to consider adjusting your tread-belt tension to accommodate your natural gate. On the other hand, if the belt moves, but then stops and shows “LS” on the display, you should run calibration to resolve the problem. Instructions for adjusting tread-belt tension and running calibration are included in your Sole owner’s manual.
Low AC Voltage
In some cases, your belt may move just fine, but the treadmill only reaches speeds of about 7 mph despite the display saying you are running at a higher pace. This problem is generally caused when the owner uses an extension cord, which results in low AC voltage to the treadmill. Ideally, an extension cord should not be used with a treadmill. If necessary, make sure it is a heavy duty 16 gauge minimum cord. Remember, a minimum of 110 volt AC current is required for proper operation. If you are having problems with the house circuit breaker tripping, you should replace the house breaker with a “High inrush current” breaker. Furthermore, if you are having problems with the computer shutting off on cold days or when you touch it while walking or running on the treadmill, your treadmill may not be properly grounded and static electricity is causing the computer to crash. Again, refer to the owner’s manual to learn more about how to properly ground your treadmill.
Service Contact Information
If you have tried these troubleshooting options and have consulted with your owner’s manual to learn about other troubleshooting options, but you are still experiencing problems with your Sole treadmill, contact the Sole Service Department to take full advantage of your warranty coverage.